The centralized exchange shows that the successful transfer does not represent a true success. In the blockchain, the transfer requires the miner to confirm the package, and the user can go to the blockchain browser er blockchain.info (BT (BTC) or or hetherscan.io ( E ( ETH) to query the status of the transaction.
If the transfer shows successful on the block browser, but your BitKeep account does not receive the token, please submit the form to to email@example.com for for consultation.
Tips: It is recommended that users should learn how to use the block browser to query transactions.
Or contact the customer service KiKi for advice.